Anupam Das

Anupam Das

Professor, Management

PhD - Asian Institute of Technology (AIT), Thailand
MBA - Asian Institute of Technology (AIT), Thailand
Certificate in Economics - National University, Bangladesh                                              
M.Sc. - University of Chittagong, Bangladesh                                                                     
B.Sc. - University of Chittagong, Bangladesh
Teaching Area:    Management
Areas of Special Interest:  operations research, quantitative methods, TQM implementation in manufacturing and service organizations, service quality/customer service improvement strategy and technology management

Professional Experience

Academic Experience

University College Professor

Vancouver Island University, Canada

Instructor

Sprott School of Business, Carleton University, Canada
Telfer School of Management, University of Ottawa, Canada

Post Doctoral Research Fellow

Sprott School of Business, Carleton University, Canada

Assistant Professor

Bang College of Business, Kazakhstan Institute of Management, Economics, and Strategic Research (KIMEP), Almaty, Kazakhstan

Senior Program Associate

School of Management, AIT, Thailand

Industrial Experience

EMBA Program Manager

School of Management, AIT, Thailand

System Improvement Specialist

Dutch Mill Group, Bangkok, Thailand

Deputy Director and  Assistant Director

Deposit Accounts Department & Foreign Exchange Policy Department, Bangladesh Bank (Central Bank), Chittagong, Bangladesh

Publications

Published in International Refereed Journals

Das, A., Kumar, V. and Kumar, U. (2010) “The role of leadership competencies for implementing Total Quality Management (TQM): an empirical study in Thai manufacturing industry”, International Journal of Quality and Reliability Management, (Accepted for publication).

Das, A., Kumar, V. and Saha, G.C. (2010), “Retail service quality in the context of transition economies”, International Journal of Quality and Reliability Management, Vol. 27, No. 6 (Forthcoming).

Das, A., Paul, H. and Swierczek, F.W. (2008), “Developing and validating total quality management (TQM) constructs in the context of Thailand’s manufacturing industry”, Benchmarking: an international journal, Vol. 15, No. 1, pp. 52-72. (Received ‘Highly Commended Award 2009’)

Chowdhury, M., Paul, H. and Das, A. (2008), “The Impact of top management commitment on total quality management practice: An exploratory study in the Thai Garment industry”, Global Journal of Flexible Systems Management, Vol. 8 No. 1 & 2, pp. 17-29.

Das, A., Paul H., Swierczek, F.W. and Laosirihongthong, T. (2006), “A Measurement instrument for TQM implementation in the Thai manufacturing industry”, International Journal of Innovation and Technology Management, Vol. 3, No. 4, pp. 361-377.

Papers in Progress

Das, A., Kumar, V. and Kumar, U., “Impact of service quality on the customer satisfaction: A study of banking industry in a transition economy”, (in development stage).

Das, A., Banik, N. and Kumar, V., “Applicability of Retail Service Quality Scale (RSQS) for measuring retail service quality in Thaniland.” (in development stage).

Das, A., Hossain, S., Kumar, V. and Kumar, U., “Hotel service quality in Canada”, (in development stage).

Presented/Published in Refereed/Peer Reviewed International Conferences

Das, A., Haldar, R., Kumar, V. and Kumar, U. (2009) “Impact of R&D expenditure on Financial Performance: a study of Canadian IT Firms”, Presented and published in the Proceedings of the Administrative Sciences Association of Canada Conference (ASAC 2009), Niagara Falls, Canada, 6-9 June.

Das, A., Kumar, V. and Kumar, U. (2009) “A reliable and valid instrument for measuring bank service quality in context of transition economies”, Presented at CORS/INFORMS 2009 Joint International Meeting in Toronto, Canada, 14-17 June.

Das, A., Banik, N. and Kumar, V. (2009) “Measuring retail service quality in the context of Thailand” Presented at CORS/INFORMS 2009 Joint International Meeting in Toronto, Canada, 14-17 June.

Das, A., Saha, G.C. and Banik, N. (2008), “Retail Service Quality Scale: Examining Applicability in a Transition Economy”, 19th Annual Conference of the Production and Operations Management Society (POMS-2008 - La Jolla), La Jolla, California, USA, 9 - 12 May.

Saha, G.C., Das, A. and Banik, N. (2007), “The Impact of TQM on Patient Satisfaction: Evidence from Thailand”, Proceedings of 8th International Conference on Operations and Quantitative Management (ICOQM-8), Bangkok, Thailand, 17-20 October.

Chowdhury, M., Paul, H. and Das, A. (2006), “The Impact of top management commitment on total quality management practice: An exploratory study in the Thai Garment industry”, proceeding of 6th Global Conference on Flexible Systems Manufacturing (GLOGIFT 06), AIT, Thailand, 20-21 December.

Das, A., Paul H., Swierczek, F.W. and Laosirihongthong, T. (2006), “Updating and Validating Total Quality Management (TQM) Constructs”, proceeding of 11th International conference on ISO 9000 & TQM (11-ICIT), Hong Kong, 10-12 April.

Cases for Class Discussion/Teaching

Das, A., Paul, H. and Swierczek, F.W. (2006), “TQM implementation in Thailand: a Case Study of a Deming Prize Winner Company in Thailand”, Teaching material for the course Total Quality Management, January 2006, School of Management, Asian Institute of Technology, Thailand.

Das, A. and Paul, H. (2003), “Thai Carbon Black PCL’s journey towards quality leadership: Evolution”, Teaching material for the course Total Quality Management, January 2003, School of Management, Asian Institute of Technology, Thailand.

Das, A. and Paul, H. (2000), “Commercialization of R&D projects at Kent Ridge Digital Labs”, Teaching material for the course International Technology Transfer, May’2000, School of Management, Asian Institute of Technology, Thailand.

Das, A. and Paul, H. (2000), “Case study of a BTO project at TOT”, Teaching material for the course International Technology Transfer, May’2000, School of Management, Asian Institute of Technology, Thailand.

Memberships (Professional and Community)

Member of Editorial Advisory Board / Reviewer for

  • International Journal of Quality and Reliability Management (IJQRM)
  • International Journal of Innovation and Technology Management (IJITM)
  • The Administrative Sciences Association of Canada (ASAC) Conferences
  • Scientific Journals International (SJI)
  • Global Business and Management Journal (GBMJ)

Treasurer and Founding Member of Global Business and Management Forum, USA.

Member

  • Certified Management Accountants (CMA) Canada: Working towards CMA designation.
  • Production and Operations Management Society (POMS), USA.
  • The Administrative Sciences Association of Canada (ASAC), Canada.
  • Canadian Operational Research Society (CORS), Canada.
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